General

Q. What are the opening hours of the Festival?
A. Friday from 5:00 pm – 11:00 pm, Saturday 11:00 am – 11:00 pm & Sunday 11:00 am – 11:00 pm.

Q. Are children welcome?
A. Absolutely – Haslemere Fringe is an ideal family friendly festival – we welcome children of all ages!

Q. Are dogs welcome?
A. We welcome well behaved dogs under the following conditions.   They must be kept on a lead at all times, only one dog is allowed per handler, and obviously you must immediately clear up any mess with appropriate bags and dispose of it in the bins provided.   The Festival organisers reserve the right to exclude any dogs and their owners who are regarded as causing a disturbance.

Q. Am I free to come and go during the Festival?
A. Yes but you must have an appropriate wristband to be readmitted.

Q. Will there be medical support on site for emergencies?
A. Yes, St John’s Ambulance Service will be on site during the event.

Transport

Q. Is there parking on site?
A. No parking is allowed on site but there are three car parks within easy walking distance which we recommend.  There is a large parking area off Wey Hill opposite St Christopher’s Church, a little further on before you pass under the railway there is a large car park on Weydown Road, and then a further set of parking areas in the centre of Haslemere near the High Street.   The most easily accessible of  these is in Tanners Lane.  It should be noted that you must not use the M&S or Tesco Car Parks.

Q. Where is the nearest railway station?
A. Haslemere Railway Station is within easy walking distance.

Bringing things on site

Q. Can I bring bottles & glass to the Festival?
A To enable us to meet Health and Safety requirements, NO glass or bottles will be allowed on site.

Q. Can I bring alcohol on to site?
A. In order to meet the terms of our licence, alcohol cannot be bought on to the site. We do however have a very reasonably priced bar.

Q. Can I bring fold up chairs, windbreaks or gazebos to the Festival?
A. Fold up chairs are permissible on site but windbreaks and gazebos are not.

Q. Do I need to bring ID?
A. The Festival will be operating a Challenge 21 rule which aims to cut down on underage drinking. If you look under 21, you will be asked to prove that you are over 18 in order to buy alcohol on site. The ‘Challenge 21’ initiative encourages sellers of alcohol to ask for official forms of identification from anyone that appears to be under 21-years-old. If a trader suspects someone is under that age and doesn’t have the relevant identification, e.g. passport, photo driving licence, citisencard, they will not be served. Stewards on site also have the power to request proof of age if they see anyone drinking alcohol who appears to be under age. The scheme is being promoted because it can be very difficult to identify accurately whether someone is 17, 18, 19 or 20 but is usually easier to determine whether someone is 21. However if young people have official identification to prove they are over the age of 18 they will of course be served legally.

Disabled

All disabled customers are welcome to join us at the Fringe.

Q. Is there disabled parking?
A. Limited disabled parking is available on site and will be offered on a first come, first served basis.

Q. Is there disabled access on site?
A. The whole site has good access for disabled people.  The site is flat and completely wheelchair friendly with access available to all stages.

Q. Are there disabled toilets on site?
A. Yes.

Q. Can I bring my assistance dog on site? 
A. Yes.

Q. Due to my disability, I need the constant help of my carer, so can I bring them with me?
A.  We have made the assumption that, whereas the disabled person might want to come to the Fringe, the carer may not and so we give the carer a free pass. We do not send out carer tickets. The disabled person must buy a ticket as normal and upon arrival on site with their carer, they will be given a free carer pass. Please Note: A free carer pass will only be given with appropriate proof of disability, which can be in the form of, eligibility for disabled living allowance (DLA), a disabled railcard or disabled parking badge.

 

Amenities

Q. Are there toilets on site?
A. Toilets are on site that are cleaned and serviced regularly.
Q. Is there a cash machine on site?
A. No but one is available at the Santander Bank within 300 yards of the site.
Q. Are there any hotels or B&Bs nearby?
A. The Georgian House Hotel is a festival sponsor. Other places to stay can be found through the Haslemere Visitor Information http://www.haslemere.com/vic

Lost Tickets/ Refunds

Q. I have received my tickets in advance but have lost them, can they be replaced?
A. Unfortunately, we cannot replace lost tickets.

Q. Do you do refunds for advance tickets if it rains?
A. Unless the festival or a day is cancelled , we cannot refund advance tickets.